Privacy Policy

Ximena Skin Care Clinic

Effective Date: 10-19-2025
Last Updated: 10-19-2025

At Ximena Skin Care Clinic (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website ([insert website URL]), interact with us in person, or use our services.

Please read this Privacy Policy carefully. By using our services or accessing our website, you consent to the data practices described here.

Information We Collect

We collect personal information in several ways, including through our website, over the phone, in person at our clinic, or via email. The types of information we may collect include:

Personal Information

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth (if required for services)
• Skin concerns or service preferences
• Appointment history
• Pictures and videos for marketing purposes (with your consent)
• Payment information (processed via secure third-party processors)

Health & Skin Information

With your consent, we may collect information related to your skin type, allergies, current skin conditions, or medications to provide personalized treatment plans. We also may collect product use history and products we suggest to change or add in your daily routine. This information is treated as confidential.

Website Usage Information

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring websites

We collect this data through cookies, analytics tools, and server logs to improve our site and services.

How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Provide customized skin care services and consultations
• Respond to inquiries and provide customer support
• Send appointment reminders, updates, and marketing communications (with your consent)
• Improve our website and services
• Maintain internal records for business and legal purposes
• Process payments securely

Sharing Your Information

We do not sell your personal information. We only share it in the following cases:

• Service Providers: We may share your information with trusted third parties who help us operate our business (e.g., online booking platforms, payment processors, email and marketing services).
• Legal Obligations: If required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

All third-party providers are required to protect your information and use it only for the purposes we specify.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct or update inaccurate or incomplete data
• Request deletion of your information
• Opt out of marketing communications at any time
• Withdraw consent for processing personal data (where applicable)

To make a request, contact us using the details provided below.

Marketing Communications

If you opt in, we may send you promotional emails about new treatments, products, special offers, or events. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Teenager’s Privacy

Our children’s services are intended for individuals aged 13 to 17. We collect allergy and medical information only with the parents’ consent and the parents must be present.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal data.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services or website after changes are made constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Ximena Skin Care Clinic
Email: ximena@ximenaskincare.com
Phone: 703-848-8884
Address: 2102 Gallows Road, #C, Vienna, VA 22182
Website: ximenaskincareclinic.com